1. it keeps telling showing my username or password is incorrect but it is not. i even changed my password but it did not help

    • Hi Betty, make sure you can log into your email address directly first. If everything is good and your password is correct, then make sure you are using the correct smtp address and port number. Also be aware of case sensitivity when inputting your info.

    • Make sure you are logged into your gmail account first. Then at the top right corner, click on the profile image, and you will see the Add Account button.

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